Terms & Conditions
Last updated: November 2026
1. Who we are
Hervent BV, Nieuwbaan 64/12, 1785 Merchtem, Belgium (company number 1041.567.786, VAT BE 1041.567.786; info@hervent-taxi.be, +32 469 21 34 85), offers exclusive passenger transport via hervent-taxi.be. By booking a ride or ordering in our shop, you agree to these terms.
2. The booking
A booking is confirmed once you receive the confirmation e-mail with the ride reference. The price stated there is the full price for the described ride (incl. 6% VAT), except for any additional costs you request yourself (such as extras on board, see article 6) or waiting time caused by a delay on your part.
3. Cancellation and changes
You can always cancel a ride yourself via the link in your confirmation e-mail:
- up to 24 hours before departure: free of charge;
- between 24 and 4 hours before departure: 50% of the ride price as a cancellation fee;
- less than 4 hours before departure: the full ride price.
Rescheduling a ride to a different time is always possible by arrangement, by phone or e-mail, preferably as early as possible. If the ride was already paid online, we refund the difference between the ride price and any cancellation fee. If it hasn't been paid yet, only the cancellation fee itself is invoiced or collected.
We may exceptionally cancel a ride due to force majeure (accident, breakdown, extreme weather, illness). In that case we notify you as soon as possible, fully refund any amount already paid, and make a reasonable effort to arrange an alternative.
The statutory 14-day right of withdrawal does not apply to rides, as they are passenger transport on a fixed date (art. VI.53, 12° Belgian Code of Economic Law). The cancellation rules above apply to rides.
4. Price and payment
Every ride is first confirmed by us. After that confirmation you receive a secure payment link (Bancontact, card or another active Mollie payment method) and pay for the ride in advance. Business customers with an agreement can, by arrangement, pay monthly by consolidated invoice. If the online payment does not work, payment on the spot with the chauffeur is possible by arrangement (cash, Payconiq or Tap to Pay). All prices include 6% VAT on passenger transport. A VAT number for a business ride doesn't change that VAT rate, but will appear on the invoice.
5. Waiting time and no-shows
Our chauffeur waits a reasonable period at the agreed location (taking the flight's arrival time into account for an airport transfer). If you fail to show up without notice, this counts as a late cancellation (article 3) and the full ride price is due.
6. Extras on board
Extras you order in advance (such as champagne, flowers or chocolates) are settled separately with the chauffeur, apart from the ride price. An extra containing alcohol is only handed over to persons aged 18 or older; the chauffeur may ask for ID and may refuse delivery if in doubt about age. Products you buy online in our shop are paid in advance; article 9 applies to them.
7. Liability
We transport you with due care, but are not liable for delay or damage caused by circumstances beyond our control (traffic, weather, roadworks, a delayed flight). Our liability is in any case limited to the amount of the ride price, except in case of intent or gross negligence on our part. Damage to the vehicle caused by a passenger (e.g. through food, drink or smoking) may be charged.
8. Taxi vouchers
You buy a taxi voucher online in our shop and pay in advance via Mollie. After payment you receive the voucher with a unique code by e-mail.
The voucher is valid until the expiry date stated in that e-mail, and always for at least one year after purchase. If no expiry date is stated, the voucher remains valid indefinitely.
You redeem the voucher by entering the code when booking a ride. If the ride costs less than the voucher balance, the difference remains available until the expiry date; simply use the same code again. If the ride costs more, you pay the difference. If you cancel a ride free of charge, the amount used is returned to the voucher.
A taxi voucher cannot be exchanged for cash, except in case of withdrawal (article 10) or if Hervent ceases its activities. The voucher is transferable: whoever has the code can use it. Keep the code safe; we are not liable for loss or misuse of a code by third parties.
9. Products from the shop
If you order a product in our shop, we contact you after payment to arrange delivery or pickup. Prices in the shop include VAT.
Products containing alcohol are sold exclusively to persons aged 18 or over. When ordering, you explicitly confirm that you are at least 18 years old. On delivery or pickup we may ask for proof of identity. If you cannot show it, or the recipient is under 18, we refuse delivery and refund the amount, less any delivery costs.
10. Right of withdrawal for online purchases
If you are a consumer, you have the right to withdraw from the purchase of a taxi voucher or product in our shop within 14 calendar days without giving any reason. For a taxi voucher this period runs from the day of purchase, as long as the voucher has not been redeemed. For a product it runs from the day you receive it.
You notify the withdrawal by e-mail to info@hervent-taxi.be, for example using the model form below. We refund the amount within 14 days using the same means of payment you used. A returned product must be undamaged and in its original, unopened packaging; the cost of returning it is yours.
The right of withdrawal does not apply to products that deteriorate or expire rapidly, such as flowers and fresh chocolates (art. VI.53, 4° Code of Economic Law), nor to rides (see article 3).
To Hervent BV, Nieuwbaan 64/12, 1785 Merchtem, Belgium, info@hervent-taxi.be:
I hereby give notice that I withdraw from my contract for the sale of the following goods/taxi voucher: [description and order number or code]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Date and signature (only if this form is notified on paper)
11. Complaints and governing law
You can e-mail a complaint to info@hervent-taxi.be; we respond within a reasonable period. These terms are governed by Belgian law; in case of a dispute, the courts of the district where Hervent is established have jurisdiction. If we cannot reach a solution together, you can as a consumer contact the Consumer Ombudsman Service (consumentenombudsdienst.be).